FREQUENTLY ASKED QUESTIONS
How do I know that I/We can really trust CMDA Cleaning Services?
As part of our Mission, we ensure that we provide the best cleaning service consistently and provide business continuously. We have complied with all government requirements and regulations (DTI, BIR, Business Permits, etc). We screen and employ the best people to clean your place. Backed with NBI, Police Clearances and health clearances, regularly trained with hotel and international standards, bound with strict compliance to our core values: Reliability, Trust-worthy and Quality. All our staff are compensated according to Philippine Labor Laws: Minimum wage (Manila Rate) with benefits from SSS, Philhealth and PagIbig. We also provide support to their families and ensure that every time a staff of ours visit your place, they are focused on only one thing: To provide the best cleaning service you will experience.
What is the difference between CMDA Cleaning Services and other cleaning services?
CMDA Cleaning Services strives to become your one-stop-shop for all your home and office cleaning needs. Our clients say that we are: Easy to talk with, fast, efficient and provides quality service – and we continue to do so. We don’t just provide regular cleaning service, we also provide peace of mind. No hidden charges, no extra fees, unquestionably experienced and trained staff, and much more.
Do I have to be home during cleaning?
Peace of Mind is what we also provide, aside from quality cleaning. You can choose to stay or leave during our visit. Should you opt to leave, please take a minute to discuss with one of our custodian (or their team leader) about your area(s) of concern within your premises. As soon as the cleaning process ends, one of the custodians will reach you via call or SMS, so you could check their work. We would love to hear if you are satisfied with our services and we would appreciate it if you could tell us the moment our custodians complete the cleaning process.
How many people will be in my home during cleaning?
We value your time and space, so we make sure that we send the right number of custodians to clean your place properly within the right amount of time. For a deep cleaning of a 30 square meter home or office space, we send 2 cleaners. This will change as the space increases. We will let you know during the booking process.
What are your rates?
Our rates vary depending on what you need and where you are located. We have Handy Helpers for P250 per person* if you just need someone to clean your place and you already have cleaning materials. If you want the whole package, we charge by the size of your area. Get in touch with one of our representatives or visit our website today to know more.
* (minimum of 3 hours; does not include transportation fees and meals)
Do you have packages?
Yes we do. Kindly refer to our menu of services that can be seen in this page.
Can I ask for the same person to be assigned in my home cleaning?
We value consistency and efficiency. If you have found a custodian that you think best fit in cleaning your place, please let us know. You can definitely have him or her permanently assigned every time your home is cleaned by us.
Do you bring your own supplies and equipment?
Our deep cleaning all-in package includes everything that you need – cleaning supplies, cleaning equipment, transportation of cleaners and their meals. Our handy helper service only provide man power hours for your cleaning need. Should you require additional cleaning supplies or vacuum rentals, we can always provide them for a minimal fee.
I have pets? Would there be a problem?
All of us here at CMDA Cleaning Services are pet lovers. We make sure that your home are not just thoroughly cleaned but also Pet-proofed. Please let us know ahead of time so we could ensure we bring along our BFAD approved, pet friendly cleaning solutions. We know that your pets are part of your family, and not your home, so we do not include pet grooming in our cleaning services.
What happens if I need to reschedule the cleaning?
Living in Metro Manila and staying on schedule are two non harmonious ideas. We also value time, both ours and our client’s, and we understand that there could be dozens of possible reasons that a scheduled cleaning service could be delayed or re-scheduled. Should you feel the need to do so, we would appreciate it if you could let us know 24 hours BEFORE the scheduled date and time of cleaning. If you are cancelling right on the day of the cleaning, we are obliged to charge you a 50% cancellation fee to cover transportation and wages of the cleaners.
What are your modes of payment?
Currently, we only accept Cash and local cheques currently dated on the day of the cleaning. We may ask for a 50% advance payment (prior to cleaning date) for offices, post construction cleaning and other big projects.
What if something was damaged in my home during the cleaning?
We value your space and property. If in any case that one of our custodians, proven and accidentally, damages a part of your property, we are willing to shoulder the repairs, or replacement, if necessary.
Can I ask for special request?
We always want our client’s cleaning service experience special. Should you have any special request, please let us know ahead of time. We will try to provide them within the best of our means.
How long will the cleaning process be?
Our priority is quality, but we also value your time. Normally, a bare studio room with 2 cleaners, doing a deep cleaning process, would take around 3 to 4 hours. The cleaning process time may vary depending on some factors: furnishing, degree of dirt accumulation,special requests, etc. For Deep Cleaning packages, we ensure that your place is thoroughly cleaned before we leave.
What if I’m not satisfied with the cleaning that was done?
Part of our mission is to provide quality cleaning service. Should in any event that our custodians fail to provide that, we would appreciate it that you relay to them your concerns immediately, either during the cleaning process or when they ask you to check their work. There are instances that both the client and the custodian overlook some sections of your place (under the refrigerator or under the washer), we would gladly send our custodians back to exclusively fix those areas only.
For post-construction and post-renovation cleaning, we would appreciate it if our custodians are the only personnel working on your place. This will ensure that you get the quality of cleaning you expect and paid for. In the event that other contractors are still within the area during the time of the scheduled cleaning, we may need to ask you to sign a waiver, holding us not liable for end quality of cleaning service, during the simultaneous cleaning and working of other contractors, otherwise, we have the right to discontinue the cleaning process, or request to reschedule the cleaning process, with applicable charges and fees. We reserve the right to these actions in order to ensure the quality of service we provide.
Can I ask for discount?
We designed packages for all of your cleaning needs. Please speak with our customer representatives to know about these budget friendly packages. As much as we want to lower our rates, we do not want to shortchange our end results by using cheaper solutions and equipment.
Above all else, we want to sustain the business to be able to provide fair compensation and benefits to our employees and their families.
Do you work on holidays?
Yes we do. We understand that some of our clients’ only available time is on weekends and holidays to make sure that they can oversee the cleaning process. We provide services during these times. However, please note that we have weekend and holiday surcharges to ensure that our staff are properly compensated according to Philippine Labor Laws.
What type of vacuum and cleaning solutions do you use?
We only use industrial grade vacuum and cleaning supplies to ensure the quality of cleanliness is achieved. All our vacuums are maintained and sanitized after every cleaning is done to a client’s place. All our liquid cleaning solutions are concentrated according to the degree of cleaning required for a one time deep cleaning process. It is our pride and joy as well that all our liquid cleaning solutions are BFAD approved.
I value my privacy. Can I ask that you do not divulge my information?
You don’t need to ask because we value your privacy as much as you do. We do not disclose our client list and their information with us.
We have many celebrity and politician clients in our list and they like how discreet, proper and polite we are.
I have my own vacuum and I want to use it. Is that possible?
Definitely! And we will give you a discounted rate for that. Vacuum is just a tool to help in cleaning certain areas but the most important factor is the skill of the cleaner to clean every nooks and crannies.